![]() ![]() They removed to many of the features that made them stand out for power users. Kaspersky is just gotten to be to big and bloated, and they have made the firewall and other settings so 'user friendly' on the consumer version (used them personally for 5+ years), that I wanted to totally get rid of them. I've been using Webroot at my company for a while now, and I like it over others I have used. Has anyone else found any issues with Webroot? Am I expecting too much? Maybe I'm crazy? I get the feeling that the issues I've found are ignored so long as things are running pretty well for most people. I have gone out of my way to submit support tickets for many of the bugs I've found but it doesn't seem like that does any good. Just be aware that there are many features and issues with it presently that may or may not be fixed/implemented. I can elaborate further if anyone is interested.Īll this being said, Webroot does have many awesome things about it and I am NOT recommending avoiding it. There are many instances like this that do not make sense. For example, a client might report "Protected" for many days when in fact Webroot is not even installed on the client. This is a bit ridiculous for a business product.ĥ) There are a number of other implementation details regarding how the clients are reported to the web console. I've had detections that I've been unable to see where the malware was located. ![]() Prepare to do some registry digging.Ĥ) Detected threats do not show the full path of the malware (for the reports that actually show what malware was detected). I've reported many to Webroot via support tickets but the responses never seem to address the bugs. There are probably 5 or more small issues I've found like this where things are obviously buggy. For example, I can install the MSI for version 8.0.4.131 but the client reports version 8.0.4.123 being installed and then tries to update. And even if it did, there's still no way to automatically whitelist any of these things.ģ) A number of issues with versions and upgrades. A responsible admin will not run software that has the ability to block websites, programs, or traffic without logging or notifying the administrator. We have therefore disabled these three features. This broke our backup software Retrospect, for example. There is also no ability to whitelist a directory. We do have the option to whitelist an MD5 of the program but this cannot be done automatically and would need to be done for any new PC added to the console. There is no administrative notification or log of these events. For us, it disabled our internal messaging client. ![]() ![]() There is no way to automatically whitelist a program to prevent this. The Identity Shield can block or cripple any program it deems unsafe. Only the endpoint would show any notification. The outbound firewall has almost no configuration options and fails to notify the admin of any blocked activity. Websites can also be blocked by Webroot without the possibility to whitelist specific sites and without any possibility for administrative notification of such an event. The Web Threat shield integration with search engine results doesn't work at all. Unfortunately, if you turn these on then you can have applications, traffic, and websites blocked without any administrative notification or logs. (see attachment)Ģ) Webroot has many cool features, like Web Threat Shield, Identity Shield, and Outbound Firewall. On a side note, I was also not emailed about this threat detection as specified in the alert settings. I have been told that this is a known issue for more than a month thus far, with no fix in sight. The clients seem pretty solid but managing all of the clients centrally seems to be very lacking in capabilities.ġ) Webroot reports that threats were found but fails to show what the threats were, what actions were taken, or any information about the threats. Overall it appears that the business endpoint protection they offer is still very new and is currently in a transition stage from the consumer version. Although I am relatively happy with Webroot I thought I should share some of the issues I've discovered. This post I'm sure goes against all of the positive reviews and support you will otherwise find. I think other potential customers should be aware that there are many issues with the software. We recently purchased Webroot for our organization and I have been surprised at the amount of issues I've found in the program. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |